Providing Quality Services to LGBTQ+ People: An Introduction for Staff
Overview
Increasing knowledge and comfort with concepts related to gender identity and sexual orientation helps staff provide respectful, effective services to LGBTQ+ people. In this course, the National LGBTQIA+ Health Education Center at the Fenway Institute and the DMH + UCLA Prevention Center of Excellence provide an overview of key terminology, concepts, and practices to better support LGBTQ+ people.
Learning objectives
- Define LGBTQ+ key concepts and terminology
- Explain unique stressors faced by LGBTQ+ people and think about how to build resilience
- Describe key practices for interacting with LGBTQ+ clients