This training will describe the concept of program fidelity, how the principles and practices of Full Service Partnership (FSP) programs are operationalized to measure FSP model fidelity, and how to use fidelity assessments as part of quality improvement. We use narratives and vignettes to illustrate how to apply FSP fidelity principles and practices in real-world programs to enhance service delivery for individuals experiencing mental illness as well as homelessness, substance use, and/or physical health challenges.

The training will provide an overview of fidelity in behavioral health services, the development of tools to assess FSP fidelity, and the relationship of fidelity to program outcomes. We outline the values, principles, and practices embedded within FSP fidelity measures, discussing key elements across three domains: services that match client needs, recovery-oriented practice, and program structure. Using real-world examples, we illustrate how programs can assess the extent to which components of FSP fidelity are being implemented, the challenges that are frequently encountered in achieving and maintaining fidelity, and strategies for enhancing service delivery in each domain. The discussion will include key areas of FSP practice such as maintaining a flexible team-based approach, delivering client-driven services that support choice and self-determination, applying harm reduction, and supporting participants to access essential resources for recovery (e.g., housing). Throughout the training, we will illustrate the multiple ways to apply fidelity concepts and tools, including monitoring quality improvement, identifying needs for targeted technical assistance, and informing program development and outcomes. Anytime sessions recorded on June 7, 21, and 28, 2022.

Please note that CEs are only available by attending the live virtual training, not the anytime session.