Lowering the Temperature: De-Escalation Strategies

Type:
  Course
Duration:
1 hour, 30 minutes
CE credits:
Not currently offered
Presented by:
DMH + UCLA Prevention Center of Excellence
Developed by:
DMH + UCLA Prevention Center of Excellence and DMH + UCLA Public Mental Health Partnership
Featuring:
Scott Fairhurst, PhD
Relevant categories:
Behavioral Health Community Mental Health
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Overview

This course helps learners to identify and manage high-stress conflict situations and apply de-escalation strategies when necessary. The goal of de-escalation is to build rapid rapport and a sense of connectedness with an agitated person to reduce the likelihood of escalation to physical violence.

  Keywords: communication, de-escalation, violence
  Public link for sharing: https://learn.wellbeing4la.org/detail?id=401120&k=1684455872  
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Learning objectives

  • Describe the internal and external stress response
  • Identify warning signs of a high-level stress response activation cycle
  • Apply de-escalation strategies 
  • Enhance personal safety

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