Archived - Supporting LA County Emotional Support Volunteers During the COVID-19 Pandemic
Overview
Volunteers from the LA County Emotional Support Line are providing an invaluable service during COVID-19 to support county residents. Explore this collection to learn how to apply psychological first aid skills to effectively provide emotional and informational support to callers experiencing distress during the COVID-19 pandemic, know when to refer for mental health services, and apply stress-management skills to care for yourselves.
Printable Tools
Addressing Suicidal Thinking
Many people experiencing homelessness may feel hopeless or overwhelmed. Some people in this situation may begin to have thoughts of suicide. Use this informative tip sheet to learn strategies to identify and respond to the immediate mental health needs of people experiencing suicidal thoughts.
Basic Psychological First Aid
Many people are feeling overwhelmed and emotionally distressed, which can impact emotional wellbeing. Psychological First Aid (PFA) offers practical skills to use when supporting people in crisis. Download this wallet card to remember basic PFA skills and enhance the emotional wellbeing of people in crisis.
Managing Intense Emotions
Emergencies and disasters are significant stressors that cause intense feelings of fear for many people. Disaster services workers (DSWs) and other community support staff may interact with people who appear shut down or frustrated as a result of feeling intense fear, which may lead to agitation. Download this tip sheet to learn skills to support those exhibiting intense emotions during times of crisis effectively and with compassion.
Supporting People in Crisis
The impact of COVID-19 has left many people in crisis. Download this tip sheet for a trauma-informed approach to responding compassionately to people in crisis while addressing their needs during COVID-19.
Websites
Los Angeles County Immigrant Youth Toolkit
This website helps professionals from all disciplines address the needs of their immigrant youth patients/clients with regards to healthcare, legal services, education, social services, and more. This website consolidates community resources in the greater LA area for immigrant youth and families.
