This four-session training will describe the concept of program fidelity, how principles and practices of Full Service Partnership (FSP) programs are operationalized to measure FSP model fidelity, and how to use fidelity assessments as part of quality improvement. We use narrative and vignettes to illustrate how to apply FSP fidelity principles and practices in real-world programs to enhance service delivery for individuals experiencing mental illness and often homelessness, substance use, and physical health challenges.

The training will provide an overview of fidelity in behavioral health services, the development of tools to assess FSP fidelity, and the relationship of fidelity to program outcomes. We outline the values, principles, and practices embedded within FSP fidelity measures, discussing key elements across three domains: services that match client needs, recovery-oriented practice, and program structure. Using real-world examples, we illustrate how programs can assess the extent to which components of FSP fidelity are being implemented, the challenges that are frequently encountered in achieving and maintaining fidelity, and strategies for enhancing service delivery in each domain. Discussion will include key areas of FSP practice such as maintaining a flexible team-based approach, delivering client-driven services that support choice and self-determination, applying harm reduction, and supporting participants to access essential resources for recovery (e.g., housing). Throughout, we will illustrate the multiple ways to apply fidelity concepts and tools, including monitoring quality improvement, identifying needs for targeted technical assistance, and informing program development and outcomes.

Each 60-minute presentation provides information and data using PowerPoint slides and includes an interactive question and answer period.